Once an order is placed, it cannot be canceled.
- We DO NOT accept Returns/Exchanges/Refunds.
- In case of damages incurred at the time of delivery, you will have to send us a picture of the said damage, along with order number within 8 hours of delivery time.
- If a damage has occurred (and is verified by our team) we will take it up on a case to case basis on inform you about next steps. Said damaged piece can be sent back to us within 7 working days of receiving the confirmation from us. Only after receiving a confirmation from our end about processing/repairing said damage, will the piece be accepted as a “return”.
- The product needs to be sent back to us in the same packaging you received them, at your own Shipping Cost. We do not have a pick up service running as yet.
- Once we receive the product and the damage is validated, you will be informed about next steps.
- If the damage is irreversible, we will offer a you a free replacement of the same piece(*condition apply). If not, you can choose any of the other stock items of the same value.
- Each product has been updated with multiple pictures, reference images, dimensions and other details. Please go through all of these before placing an order with us. Please feel free to message us and ask us for additional info, more pictures if need be. These concerns will not be considered as a valid reason for return/replacement/exchange after you receive the product.
- For our Gold Polki Pieces : The 22ct light weight pieces : You can resell it back to us for 53% of the value (when bought) and get a cash back or buy a new piece with the credit. For the 18ct Jadau pieces : You can resell it back to us for 75% of the value (when bought) and get a cash back or buy a new piece with the credit. Terms and conditions apply. Please message us for more details.
- For any other queries, please contact us
*condition: If a similar piece is available or a similar can be remade, the damaged piece will be replaced.